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Terms and Conditions of Sale

Dear Customer,

We inform you that the general conditions of sale, set out below, indicate, in compliance with the regulations in force for consumer protection, the conditions and methods by which to proceed with the online purchase on the website of the products of your interest in safe, easy and convenient way. Therefore we invite you to read and accept them in order to proceed with the purchase.

These general conditions of sale govern the sale of products marketed by Dr. Fukuj Italia, based in

Via Muzza Spadetta 19 CAP 40053 Bazzano (BO), Tax Code and VAT number 01945971206, REA 399767 BO, through the website to consumer users and users who act for purposes related to business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
The company reserves the right to modify these general conditions of sale at any time by posting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.

The purchase of products takes place through access to the site and the relative registration. For each of the products, a description is available on the site containing the main characteristics of the same. All purchase support information is intended as a simple generic information material.
It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, accessory products shown in the figure.
Correct receipt of the order is confirmed by Dr Fukuj Italia by means of an automatic reply via e-mail, sent to the e-mail address supplied by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.
In case of non-acceptance of the order, Dr Fukuj Italia guarantees timely communication to the customer.

All prices on the site are to be understood as retail prices and, therefore, inclusive of VAT.
Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, Dr Fukuj Italia reserves the right to accept orders by reducing their quantity, subject to communication and acceptance by the customer, failing which the order will be considered canceled.
In cases of purchase of goods with "paypal" or "credit card" payment methods, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods processed, even partially, will be effectively charged to the customer's credit card only upon delivery of the ordered material to the courier.
In the case of purchase of goods with "bank transfer" payment method, you will be able to make the credit only after receiving the e-mail containing the bank details from Dr Fukuj Italia. The purpose of the transfer must include the order number that will be communicated to you by e-mail. The transfer will be considered valid if made within 5 working days of receiving the second e-mail. Within 2/5 working days from the execution, Dr Fukuj Italia will verify the credit and send the goods, barring unforeseen circumstances for which timely communication by telephone and / or by e-mail will be given.
Dr Fukuj Italia reserves the right to cancel the order in case of non-receipt of the transfer or in the event that the amount of the transfer does not correspond to the amount of the order

For any other inconsistency, Dr Fukuj Italia will contact you to agree on the methods to proceed with the order fulfillment.
Customers are advised to keep a copy of the bank transfer receipt as proof of payment.
For further information or to receive support, you can contact the Dr Fukuj Italia Customer Support sales team at no. telephone 051/831340 at the times indicated.
The dispatch of the goods takes place only after receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by Dr Fukuj Italia, the cancellation of the same and the release of the committed amount will be carried out (the release times depend exclusively on the banking system). Once the transaction has been canceled, Dr Fukuj Italia cannot be held responsible for any damages deriving from the release of the amount committed by the banking system.
Dr Fukuj Italia reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, Dr Fukuj Italia reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.
In case of payment by bank transfer in advance, what the customer ordered will be committed until receipt of the credit on the C / C and in any case no later than 7 days from the order.

"Consumer Code" ( Legislative Decree 6 September 2005, n. 206 ), pursuant to and within the limits of art. 64 of the Legislative Decree 21 February 2014, n. 21 Implementation of directive 2011/83 / EU on consumer rights, amending directives 93/13 / EEC and 1999/44 / EC and repealing directives 85/577 / EEC and 97/7 / EC. (14G00033), the customer has the right, within 14 working days of receipt of the products purchased, to exercise the Right of Withdrawal, consisting of the right to return the products received and to obtain a refund of the price paid.
This right applies to all products contained on the website, with the absolute exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
Also pursuant to the aforementioned Legislative Decree 206/2005 it is specified that the Right of Withdrawal is exclusively reserved for consumer customers and that is only to natural persons who purchase the products for their own use and act for purposes not related to professional activity, or if they do not make the purchase by indicating a VAT number when ordering.
To make use of the Right of Withdrawal, the Customer must contact the Customer Support Dr Fukuj Italia at no. by phone 051 831340.
Subsequently, the Customer must send a registered letter with return receipt to the following address:
Dr. Fukuj Italy
Via Muzza Spadetta 19
40053 Bazzano (BO)
The customer can anticipate the communication via fax to n. 051/830783 or by e-mail at:
Once the communication is received, Dr Fukuj Italia will communicate to the customer the modalities and the return number.
The customer must promptly ship to the address communicated by Dr Fukuj Italia. The transport costs and the responsibility of the goods during shipment, as required by law, are borne by the customer. It is therefore advisable to insure the products with the chosen courier, taking care to carefully pack the goods, where possible by inserting them in an external box, avoiding damaging the original packaging with adhesive tapes, labels, etc. The product must be returned intact in the original packaging complete with all its parts and accessories. In case of transport damage occurred during the return, Dr Fukuj Italia will communicate the same to the customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for the transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.
Without prejudice to any repair costs for ascertained damage, Dr Fukuj Italia will reimburse the full amount of the goods within 30 days and in any case not before receipt of the purchased goods by means of a reversal procedure on the credit card or by bank transfer to the current account indicated. by the customer. The right of withdrawal is totally lost if the products are returned damaged (for reasons other than transport) or incomplete, or missing parts, accessories and components, including instruction manuals, user licenses, warranties, etc.
Note: With regard to purchases with collection at a Dr Fukuj Italia store, the Right of Withdrawal is not applicable as it is not a distance selling.

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