Dr. Fukuj – Dr. Gaudioso
Via Muzza Spadetta, 19 - Loc. Bazzano , 40053 Valsamoggia (BO)
P.IVA 01945971206

 

Customer Service

T: 051 83 13 40 
F: 051 83 07 83

E: info@fukuj.com

Opening Hours

Mon-Fri 09:00 - 18:00


Sat - Sun Closed

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Terms and Conditions

Dear customer,

We inform you that the general conditions of sale, below, indicate, in compliance with current legislation to protect the consumer, the conditions and methods by which to proceed with the online purchase on the site www.fukuj.it of products of your interest in a safe, easy and convenient. Therefore, we invite you to read and accept them in order to proceed with the purchase.

I. OBJECT
These general conditions of sale govern the sale of products marketed by Dr. Fukuj Italy, with headquarters in

Via Muzza Spadetta 19 CAP 40053 Bazzano (BO), Tax code and VAT number 01945971206 , R.E.A. 399767 BO, through the website www.fukuj.it to consumers and users acting for purposes related to business activities.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the Civil Code.
The company reserves the right to modify at any time these general conditions of sale by reporting them on the site.
It is excluded any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and / or property caused by the non-acceptance, even partial, of an order.

II. MODALITY' OF PURCHASE
The purchase of products is made by accessing the site and its registration. For each of the products is available on the site a description containing the main characteristics of the same. All information supporting the purchase are intended as simple general information material.
It is understood that the image accompanying the description of the product may not be perfectly representative of its characteristics, but differ in color, size, and accessories in the figure.
The correct receipt of the order is confirmed by Dr Fukuj Italy through an automatic response by e-mail, sent to the e-mail address provided by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the case of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify the correctness and to communicate promptly any corrections.
In case of non-acceptance of the order, Dr Fukuj Italy guarantees timely communication to the customer.

III. METHOD OF PAYMENT
All prices on the site are to be understood as prices to the public and, therefore, including VAT.
Prices may vary without notice and the only correct price is that indicated at the time of order confirmation.
On certain products, subject to price promotions, Dr Fukuj Italy reserves the right to accept orders by reducing the quantity, upon notice and acceptance by the customer, failing which the order will be deemed canceled.
In cases of purchase of goods with payment method "paypal" or "credit card", at the same time as the conclusion of the transaction online, the bank will authorize the reference only commitment of the amount related to the purchase made. The amount relating to the goods evaded, even partially, will actually be charged to the customer's credit card only upon delivery of the material ordered to the courier.
In case of purchase of goods with payment method "bank transfer" you can make the credit only after receiving the e-mail containing the bank details from Dr Fukuj Italy. The reason for the transfer must be the order number that will be communicated to you by e-mail. The transfer will be considered valid if made within 5 working days of receipt of the second e-mail. Within 2/5 working days from the execution, Dr Fukuj Italy will verify the credit and send the goods, except for unforeseen circumstances for which we will be given timely notice by phone and / or e-mail.
Dr Fukuj Italia reserves the right to cancel the order if the bank transfer is not received or if the amount of the bank transfer does not correspond to the amount of the order.


For any other inconsistency, Dr Fukuj Italy will contact you to agree on how to proceed with the processing of the order.
Customers are advised to keep a copy of the bank transfer receipt as proof of payment.
For further information or to receive support, please contact the Dr Fukuj Italia Customer Support sales team at the number 051/831340 during the indicated hours.
The goods are sent only after receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by Dr Fukuj Italy, will be made the cancellation of the same and the release of the amount committed (the release time depends solely on the banking system). After the cancellation of the transaction, Dr Fukuj Italia can not be held responsible for any damage, resulting from the release of the amount committed by the banking system.
Dr Fukuj Italia reserves the right to ask the customer for additional documents proving the ownership of the credit card. In the absence of the documentation, Dr Fukuj Italia reserves the right not to accept the order.
The security of the transactions is guaranteed by a system of data encryption (SSL) and direct links, protected and certified.
In case of payment by bank transfer in advance, the amount ordered by the customer will be committed until receipt of the credit on the C / C and in any case no later than 7 days from the order.

III. RIGHT OF WITHDRAWAL
"Consumer Code" (Legislative Decree no. 206 of 6 September 2005), pursuant to and within the limits of art. 64 of Legislative Decree no. 21 of 21 February 2014, Implementation of Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (14G00033), the customer has the right, within 14 working days of receipt of the products purchased, to exercise the Right of Withdrawal, consisting of the right to return the products received and to obtain a refund of the price paid.
This right applies to all products contained in the site www.fukuj.it, with the strict exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
Also pursuant to the aforementioned Legislative Decree 206/2005, it should be noted that the Right of Withdrawal is reserved exclusively for consumer customers, i.e. only natural persons who purchase the products for their own use and act for purposes not related to their professional activity, or if they do not make the purchase indicating a VAT number when ordering.
To exercise the Right of Withdrawal, the Customer should contact Dr Fukuj Italia Customer Support at the phone number 051 831340.
Subsequently, the Customer must send a registered letter with return receipt to the following address:
Dr. Fukuj Italy
Via Muzza Spadetta 19
40053 Bazzano (BO)
The customer can anticipate the communication by fax at no. 051/830783 or by e-mail at: info@fukuj.com.
Once the communication has been received, Dr Fukuj Italia will inform the customer of the procedures and the number of return. 
The customer must promptly make the shipment to the address communicated by Dr Fukuj Italy. Transport costs and responsibility for the goods during shipment, as required by law, are borne by the customer. It is therefore advisable to insure the products with the chosen courier, taking care to pack the goods carefully, where possible inserting it in an outer box, avoiding damaging the original packaging with adhesive tapes, labels, etc.. The product must be returned intact in its original packaging complete with all its parts and accessories. In case of transport damage occurred during the return, Dr Fukuj Italy will notify the customer within five working days of receipt of the goods, allowing him to file a complaint to the carrier used for transport. The damaged goods will be made available for return and the request for withdrawal will be simultaneously canceled.
Without prejudice to any repair costs for ascertained damages, Dr Fukuj Italia will refund within 30 days and in any case not before receipt of the purchased goods, the full amount of the goods through the procedure of cancellation on the credit card or by bank transfer to the current account indicated by the customer. The right of withdrawal is totally lost if the products are returned damaged (for reasons other than transport) or incomplete, or missing parts, accessories and components, including instruction manuals, user licenses, warranties, etc..
Note: With regard to purchases with collection at a Dr Fukuj Italia point of sale, the Right of Withdrawal is not applicable as it is not a matter of sale.

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